Career portfolio · Republic of Palau
Administrative & Operations Professional
Practical experience in government office support, visitor payments and records, transportation and distribution coordination, and customer service for a major US financial account.
About me
I am an administrative and operations professional who supports offices with careful records, payment handling, and day-to-day coordination.
At Angaur State Government in the Republic of Palau, I support office administration and a state tourism project. My work includes receiving visitor payments, preparing invoices, and recording transactions in Google Sheets, along with coordinating speedboat transportation, visitor arrangements, and the distribution of agricultural products to retail stores and hotels in Koror.
Before this, I worked in customer service at Concentrix on the Citibank US account from 2019 to 2023, handling customer inquiries and account-related concerns within established procedures. I also have experience in customer relationship management, logistics support, and administrative and quality control support.
Alongside my work, I am developing practical digital tools for payroll, timesheets, and administrative recordkeeping as personal projects. I bring a careful, organized approach to records and a steady, courteous manner with the public.
Employment history
Roles are listed with the details I can confirm. Where dates or position titles are not shown, they are available on request.
Administrative Officer / Tourism Project
Customer service and account support
Government experience
Administrative Officer / Tourism Project. Office administration and tourism project support for Angaur State, with coordination between Angaur and Koror.
Office
Day-to-day government office administration and coordination.
Revenue & records
Receiving visitor payments, preparing invoices, and recording transactions in Google Sheets.
Transport
Coordinating speedboat transportation and visitor arrangements.
Transport
Coordinating transportation for Angaur State volleyball players.
Distribution
Coordinating distribution and sales of agricultural products with retail stores and hotels in Koror.
Tourism project
Tourism project documentation and administrative support, plus official errands and bill payments.
Projects & portfolio
Each project states my actual contribution and status. Where a screenshot or link is not yet available, the card says so.
As part of my tourism project work, I developed the Angaur State tourism website and prepared and organized its content.
A payroll and timesheet system for small businesses that I built as a personal project, shown here in a demo video I made. Staff clock in by scanning a QR card. Hours, overtime, and late arrivals feed a timesheet automatically, and payroll produces payslips with deductions.
Skills & expertise
Skills are grouped by how they were gained, so it is clear which come from paid work and which are still developing.
Applied in paid roles.
Tools used regularly in daily work.
Being built through personal projects.
Education
Computer Secretarial
Contact
I welcome enquiries from government offices, hotels, tourism organizations, and private companies.